General Conditions of Sales and Service

1.General

1.1 These Conditions apply to all offers and agreements on goods and services (hereafter to be called, the “Products”) supplied by HANSAEL SIA (hereafter to be called, the “Supplier”).

1.2 These Conditions and Agreements may only be amended and supplemented if such amendment or supplement is agreed between Supplier and Client in writing form.

2.Definitions

1. Supplier: Distributor company HANSAEL SIA.
2. Client: a person or organization using goods or services supplied by HANSAEL SIA.
3. Agreement: the written agreement, with appendices, concluded between the Supplier and Client, or the confirmation of order issued by the Supplier in the framework of the agreement, this including these Conditions which shall be deemed to form an integral part of this agreement.
4. Services: each provision of services, such as installation work, technical support or inspection (radiosurvey), advisory, overhaul or maintenance work that the Supplier provides, only if such is agreed in writing within the framework of an agreement for the Delivery of Products and irrespective of the appellation given to such services.
5. Products: all goods or services which the Supplier provides, which also include software and/or hardware, spare parts, certificates and/or documentation which are necessary for a proper performance of the Agreement.
6. Delivery: the delivery of Products, in accordance with that which Parties have determined in the Agreement.

3.Offers

• Radio and navigational equipment
• GMDSS radio surveys & VDR APTs
• GMDSS SBM services
• Accounting Authority
• INMARSAT activations
• LRIT & Vessel monitoring services
• Roaming-free GSM
• ECDIS online CBT
• SATCOM solutions
• E-charts & publications

4.Obligation to cooperate

4.1 Attending Service Agent is authorized to use spare parts (if required) the value of which must not exceed the amount of € 1,000.00 as per attached Spares Approval Procedure.

4.2 Service report(s) should state full description of the work performed/detailed time sheet and be signed by the master or a responsible officer before technician leaves the vessel.

4.3 Full name of owner’s representative, authorizing the spare(s) cost, must be clearly indicated on relative Service Report duly signed/stamped by vessel’s Master.

4.4 All correspondence: invoice, reports etc. refer to the vessels name and/or order number.

4.5 Vessel’s ETA/location should be confirmed by the vessel’s agents and estimated travel expenses/time required, should be advised prior attendance, otherwise traveling charges will be fully rejected.

4.6 During Service Follow-up, previous service history need to be forwarded to next attending technician IMMEDIATELY in order repairs to be successfully completed, otherwise the party who made the initial recommendation should bear the responsibility for the cost of the unnecessary spares supply.

5.Payment

5.1 The Buyer shall make all payments due to agreed date, free from deductions, clear of all taxes and all other charges whatsoever.

5.2 All invoices with detailed Service report(s) and time sheet are to be received within 5 days after completion of work which may be forwarded to office by e-mail (pdf format) or by post services.

5.3 Invoices must be issued and sent to our office within 30 days after the execution of service, otherwise, they will not be accepted.

5.4 Charges of Invoices must be in accordance with the quoted service rates.

5.5 Invoices without our service or products order reference will not be handled.

6.Transfer, Delivery, and risks

6.1 All Products that have been or are to be delivered by the Supplier shall remain in the ownership of the Supplier until the amounts owed by the Client to the Supplier have been paid and, as of the moment that the Client has become owner, shall serve as security for all the obligations of the Client vis-à-vis the Supplier.

6.2 In case of a defect or wrong delivery, the Client shall send a written claim (e‐mail, fax or registered letter) to the Supplier. The claim must be sent without undue delay; at the latest 10 days from the day, such defect has become apparent.

6.3 Normal delivery time of an order Ex Works after the receipt of an order is 5-10 working days.

6.4 Suppliers obligation to deliver Products of any kind is conditional upon full compliance with all relevant national or international export controls related laws and regulations during the entire timeframe of the tender process and the execution of the contract, including but not limited to those of the United Nations, European Union and the United States of America, and local laws and regulations, relevant for the import, export or re-export of the Products.

7.Defects, Shortcomings or Warranties

7.1 The Supplier shall grant a warranty on repair or service works it has executed or provided and the components used thereby only until 30 days after service.

7.2 The Client may require the express prior written approval of the Supplier to perform the repair, replacement and/or maintenance work by itself and/or third parties, on pain of forfeiture of the warranty.

7.3 In the event of cancellation, the Client shall indemnify the Supplier against claims of third parties as a consequence of cancellation of the Agreement, and shall compensate the costs, damages, and interest.

7.4 If the Client does not pay the Buy-out sum to the Supplier within fifteen (30) working days after the date of invoice, the Client shall be deemed to be in default by operation of law.

7.5 All warranty obligations shall lapse in the event the Products delivered by the Supplier are connected with the aid of apparatus or software which has not been approved of by the Supplier or if the Client fails in the fulfillment of any obligation vis-à-vis the Supplier.

8.Force majeure

8.1 In the event of temporary force majeure, the Supplier shall be entitled, at its own discretion, to change the term of delivery or to cancel the agreement without any damages being due in that respect.

8.2 In the event the force majeure situation lasts longer than 6 months, both parties are entitled to dissolve the Agreement, in whole or in part, in writing in so far as the force majeure situation justifies such and without the Client being entitled to compensation of any damages.

9.Confidentiality

9.1 The Client shall keep all information of a confidential nature that might be received within the framework of the Agreement.

9.2 Information furnished by the Supplier shall be returned by the Client upon the first request of the Supplier.

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